Your appointments and well-being are very important to me. Once you have booked an appointment with me, I will exclusively reserve this time for you. I understand that sometimes plans change and you may need to cancel or rearrange your appointment.

For single* session appointments;
If you need to cancel or change your appointment, I would appreciate as much notice as possible.
To enable me to offer your appointment time to another client I respectfully request at least 72 hours notice.

Cancellation Policy:
• Any cancellation or reschedule made less than 72 hours will result in a cancellation fee. The amount of the fee will be equal to 100% of the booked services.
• At the discretion of the therapist, if this is truly unavoidable, the cancellation fee may be applied to future appointments.

For multiple session or block bookings^;
If you wish to cancel your ongoing multiple session or block bookings, due to the time that is booked out for these type of sessions (e.g. one whole day, 3 x a week hourly sessions, etc.) I ask for a longer notice period of 30 days. At the discretion of the therapist other cancellation periods can be agreed.

You can cancel or reschedule an appointment by emailing me at sherylthomasphysiotherapy@gmail.com or by sending me a text or giving me a call on 07817917858

I reserve the right to cancel due to unforeseen circumstances i.e., illness or family bereavement, these sessions can either be rearranged or reimbursed.

*Single sessions are one-hour sessions
^Multiple sessions or block bookings are clients who are receiving three-hour sessions a week, booked training days, complex assessments or day bookings for clients.